Who We Serve

PPI’s Advocacy Services are designed for older adults or anyone who may benefit from professional support—especially those who are navigating healthcare alone, have limited family availability, or need extra help understanding their care.

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What We Do

All services are provided by advocates with 20+ years of experience and National Guardian Certification. Our team helps individuals and families by:

• Attending medical appointments and asking key questions

• Explaining diagnoses, treatments, and medication instructions

• Summarizing visits and sharing with the individual and/or family

• Assisting with prescriptions, medication setup, and health tools

• Identifying and coordinating community services and public benefits

• Recognizing signs of neglect, abuse, or exploitation

• Coordinating transitions such as downsizing or new living arrangements

• Supporting with benefit applications and recertifications

• Problem-solving health or service-related concerns as they arise
   

Why Choose Permanent Planning, Inc.

Our advocates bring deep knowledge of local resources, healthcare systems, and the legal and emotional complexities of aging and disability. We act as a trusted support system—filling gaps when families can’t be there and helping ensure individuals receive compassionate, appropriate care.
 

Fees

PPI advocacy services are billed at $75 per hour, in 10-minute increments. Travel outside the Cedar Falls/Waterloo area is billed at the current state mileage reimbursement rate.

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Billing includes:

• Consultations and intake

• Travel and appointments

• Coordination with family, providers, or agencies

• Ongoing communication and follow-up

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How to Get Started

Those wishing to receive Advocacy Services from PPI should call (319) 277-1410 or email ppi@episervice.org. 

 

Our team will schedule an initial meeting to assess needs and develop a service plan. Releases and service agreements will be signed before services begin.

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To view the advocacy services brochure, click here.

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